Integralcons

Call center / Marketing / Outsource

We Offer Instant and Quality Customer Service

Integralcons is a call center team in Sofia. We answer your customers, run outbound campaigns and give you a clear view of every conversation.

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Integralcons call center floor at night Customer support agent Live operations dashboard
Reporting from customer conversations

Gain Insights From Every Interaction

Every call and chat is reviewed so you can see what customers ask, where they get stuck and which offers actually work.

Real-time Dashboard

A real-time dashboard provides a centralized and up-to-date view of important metrics and data, allowing businesses to monitor key performance indicators and make informed decisions quickly.

Agent Availability Status

Refers to the current state of an agent in a contact center, indicating whether the agent is available, busy, away, or offline.

Call Center Solutions

Experienced & Qualified Staff

Agents are trained for the campaigns they take, so calls stay accurate and consistent.

24/7 Customer Support

Coverage can run all day and night, or only in the hours your customers call.

Foreign Language Service

Queues can be staffed in more than one language so you can serve customers outside a single market.

We Are Building a Customer Base!

We help you win and keep customers with steady contact, fast answers and a record of every call.

  • Safe & Trusted
  • Fast Response
  • Improve Speech
  • Call Notification
  • Call Recording
  • Report Analytics
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Support agent
1281+New Customers
15+Years of Experience
29.5kTotal Customers Served

Services We Offer

Experienced agents for calls, collections, inbound support, virtual assistance and live chat.

Call Center

Inbound and outbound calling for your current and potential customers, run as your outsourced contact floor.

Debt Collection

Professional follow-up on outstanding and past-due payments, with a record of every attempt.

Inbound Requests

Agents answer the calls your customers and employees start, including help-desk queues.

Services

Call center agent

Do You Want to Develop Your Talent With Us?

Welcome

If you want to build your skills on a live contact floor, apply now.

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Our Clients Reviews

Integralcons have been providing us with 24/7 Contact Centre services for our customer since 2013. During that time, their level of service has been truly excellent, providing us with a really cost-effective solution which our customer loves

Edward Thwaites

CEO - Minimum

Have been using the service for several months now and am very happy so far. Messages of calls come straight through on email, nuisance calls are well filtered.

John Smith

CEO - Hyber Best

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