FAQ
Answers about our call center, marketing support and outsourcing work.
Yes. Integralcons is a call center and outsourcing company based in Sofia, Bulgaria. We handle customer calls, live chat, inbound requests and outbound campaigns for businesses that want a dedicated contact team without building one in-house.
We do not write a full company business plan. We do turn the customer-contact part of your plan into an operation: which channels to use, coverage hours, languages, staffing and the reports you will receive. After a short conversation we send a proposal and a quote for that scope.
Agents reach people by phone and live chat, and they take the calls your customers start. Outbound work covers follow-ups, sales support and debt collection. Call outcomes can be emailed to you, with call recording and report analytics so you can see what was said and what happened next.
Yes. Coverage can run around the clock or only in the hours your customers actually call. Agent availability is tracked so you know who is available, busy, away or offline.
Yes. Foreign-language service is part of the offer, so campaigns can reach customers outside a single market. Tell us the languages you need and we staff the queue for them.
Send a message from the contact page or call +359 2 492 84 77. Tell us the service you need, the volume and the hours. We reply with a clear scope and quote.